Due to the perishable nature of our products, our refund policy strictly depends on the status of the delivery.
If your order is lost, damaged during transit, or fails to be delivered to the address provided by you for any reason on our part (e.g., logistical error, courier issue, or internal delay resulting in spoilage), you are entitled to a:
100% Full Refund of the purchase price, including shipping fees.
Note: If the failure to deliver is due to an incorrect address provided by the customer, or if the recipient refuses the package, the policy in Section 2 applies (No Refund).
Once the product is delivered to your provided address and received, we cannot accept returns or issue refunds.
Since our products are freshly prepared food items, they are subject to spoilage and cannot be restocked or resold once they leave our facility and are in your possession.
We strongly encourage you to inspect the contents of the package immediately upon receipt.
Quality Exception: If the product arrived damaged, spoiled, or significantly different from what you ordered, please contact us within 24 hours of delivery.
To process a replacement or refund under this exception, you must provide your order number and clear photographic evidence of the issue.
Contact Us: To initiate a refund, please contact us at Ts family foods. Provide your order number and the reason for requesting a refund.
Return the Item: You will receive instructions on how to return your item. Shipping costs for returning the item are the responsibility of the customer.
Refund Processing: Upon receiving your return and inspecting the condition of the item, we will process your refund. The refund will be credited back to your original method of payment within 2 days.
If you have any questions or concerns about our Refunds Policy, please don't hesitate to contact us at Ts family foods
